Warranty Info
At Exile Audio, we pay attention to details. Our products are top of the line, and we strive to hold the highest standards.  Please give us some feedback by registering your product online.
Limited Warranty. Exile Audio. ("Exile") warrants to the original end-user customer, and to no other person or entity (including without limitation any direct or indirect transferees of the product from customer), that its audio products will be free from defects in materials and workmanship for the applicable time periods set forth below:

Electronics - 1 Year
This warranty may be extended to 2 years when installed with Exile speaker products.
Speakers - 1 Year
This warranty may be extended to 2 years when installed with Exile amplifier products.

Exclusions: This limited warranty does not cover, and Exile Audio shall have no obligation or liability with respect to, any damage or problems that result from:
Regular Wear and tear, including scratches, dents, dings or other cosmetic damage.
Failure to adequately maintain the product.
Alterations, modifications or repair work performed by anyone other than Exile Audio.
Products returned beyond the applicable warranty period, or used other than in the manner intended.
Damage caused by chemical or other foreign contamination.
Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse or from other than normal and ordinary use of the product.

Exercise of Limited Warranty Rights. If customer purchased the product direct from Exile Audio, customer must, to exercise customer's rights under this limited warranty, deliver, mail or ship the alleged defective product (postage, shipping charges and insurance prepaid) to the Exile Audio Returns Department at 17430 SW 63rd Avenue, Lake Oswego, Oregon 97035 within the applicable warranty period, together with a copy of a dated sales receipt as proof of purchase and a brief description of the warranty problem. If customer purchased the product from an authorized Exile Audio distributor or retailer, then all warranty claims must be made through such distributor or retailer and customer must, to exercise its rights under this limited warranty, deliver, mail or ship the alleged defective product (postage, shipping charges and insurance prepaid) to such distributor or retailer within the applicable warranty period, together with a written report setting forth the date of purchase and a brief description of the warranty problem. Customer, distributor or retailer, as applicable, must e-mail or call the Exile Audio Returns Department (support@exileaudio.com or (1-888-249-0970) and obtain a return authorization number ("R/A") before returning any alleged defective product to Exile Audio for evaluation. No returns will be accepted for evaluation unless the product is accompanied by a Exile Audio R/A and returned within 30 days of issuance of such R/A. Failure to comply with these procedures shall void this limited warranty.

Disclaimer of Unstated Warranties. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. EXCEPT FOR THIS LIMITED WARRANTY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXILE AUDIO DISCLAIMS ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. THIS LIMITED WARRANTY SHALL NOT BE EXTENDED, ALTERED OR VARIED EXCEPT BY WRITTEN INSTRUMENT SIGNED BY A DULY AUTHORIZED OFFICER OF EXILE AUDIO.
Limitation of Liability. UNDER NO CIRCUMSTANCES SHALL EXILE AUDIO BE LIABLE OR RESPONSIBLE TO CUSTOMER OR ANY OTHER THIRD-PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), OR ANY EXEMPLARY OR PUNITIVE DAMAGES, ARISING FROM, OR IN ANY WAY RELATED TO, THE MANUFACTURE, SALE, USE, INABILITY TO USE, OR PERFORMANCE OF ANY PRODUCTS PURCHASED FROM EXILE AUDIO. THIS LIMITATION AND EXCLUSION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ANY ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND REGARDLESS OF WHETHER DAMAGES ARE SOUGHT BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY.


State Law and Other Jurisdiction Rights. Some states and other jurisdictions do not allow the exclusion or limitation of indirect, special, incidental or consequential damages, so the above limitations or exclusions may not apply to customer. This limited warranty gives customer specific legal rights, and customer may also have other rights, which may vary from state to state, or jurisdiction to jurisdiction.


Returns and Exchanges
Defective Merchandise purchased from an Exile Audio Dealer.If you purchased from a Exile Audio dealer, please return your items to the original place of purchase. If for any reason they are unwilling to accept your return, please call us at 1-888-249-0970 or Email us at customerservice.exile@gmail.com.


Defective Merchandise purchased from Exile Audio directly. We gladly repair, replace, or refund for defective merchandise that meets our warranty requirements. To return defective merchandise to us within the United States, please follow these simple steps:

  1. Print and complete this Return/Exchange form: Download Return/Exchange Form
  2. Pack your merchandise in the original packaging along with your Return/Exchange form.

    RA Form


Other Questions?
If you have any questions regarding returns or exchanges, please either email us at customerservice.exile@gmail.com or call 1-888-249-0970

 

Terms & Conditions / Online Site Policies
Welcome to exileaudio.com (the "Site). The Exile audio is wholly-owned by X3 LLC . Collectively "Exile, "we", or "us"", provide these services to you subject to the following terms & conditions. ("Terms and Conditions" or "Agreement" )Please read the following terms and conditions carefully before using our Site. If you do not agree to these terms and conditions, please do not use our site. By using or accessing the Site or services, you signify that you have read, understand and agree to be bound by these Terms and Conditions.

ELECTRONIC COMMUNICATIONS
When you visit Exileaudio.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

CHILDREN UNDER THE AGE OF 18
Exile Audo does not sell products to children. If you are under 18, you may shop at Exileaudio.com only with involvement of a parent or guardian. Exile Audio and its affiliates reserve the right to refuse service, remove or edit content, or cancel orders in their sole discretion.

THE DIGITAL MILLENNIUM COPYRIGHT ACT
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials hosted by this Site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information:
(a) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
(b) Identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Site are covered by a single notification, a representative list of such works);
(c) Identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on the Site;
(d) The name, address, telephone number and email address (if available) of the complaining party;
(e) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright/for details. Notices and counter-notices with respect to the Site should be sent to support@exileaudio.com or FAX: (866) 824-4633. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA. We reserve the right to terminate the account of any user that is a copyright infringer.

COPYRIGHT
All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Exile Audio or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Exile Audio and protected by U.S. and international copyright laws. All software used on this Site is the property of Exile Audio or its software suppliers and protected by United States and international copyright laws. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Exile Audio. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Exile Audio and our affiliates without express written consent. You may not use any meta tags or any other "hiddentext" utilizing Exile Audio's name or trademarks without the express written consent of Exile Audio.

TRADEMARKS
Exile Audio marks indicated on our Site are registered trademarks of X3 LLC  in the United States and other countries. Exile Audio graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of X3 LLC. Exile Audio trademarks and trade dress may not be used in connection with any product or service that is not X3 LLC's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Exile Audio. All other trademarks not owned by X3 LLC that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Exile Audio.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless X3 LLC, its affiliates, officers, directors, employees, agents, and suppliers from and against all claims, demands, expenses, damages, and costs, including reasonable attorneys fees, resulting from your use of this Site, your conduct in connection with the Site, or your violation of these Terms & Conditions, any law or the rights of any third party.


THIRD PARTY LINKS
Exile Audio may link to third-party sites. Exile Audio has no control over linked sites. These sites are for your convenience only and must be accessed at your own risk.

RISK OF LOSS
All items purchased from Exile Audio are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
Exile Audio attempts to be as accurate as possible. However, Exile Audio does not warrant that product descriptions or other content of this Site is accurate, complete, reliable, current, or error-free. If a product offered by Exile Audio itself is not as described, your sole remedy is to return it in a new, unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY EXILE AUDIO ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXILE AUDIO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, EXILE AUDIO  DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXILE AUDIO DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM EXILE AUDIO ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EXILE AUDIO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND A RISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting Exileaudio.com, you agree that the laws of the state of Oregon, without regard to principles of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and Exile Audio.

DISPUTES
Any dispute relating in any way to your visit to Exileaudio.com or to products you purchase through Exileaudio.com shall be submitted to confidential arbitration in Portland, Oregon, except that, to the extent you have in any manner violated or threatened to violate Exile Audio's intellectual property rights, Exile Audio may seek injunctive or other appropriate relief in any state or federal court in the state of Oregon, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this Agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
We reserve the right to make changes to our Site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Updated November 15, 2011

Contact us
Exile Audio
17430 SW 63rd Avenue,
Lake Oswego, Oregon 97035

1 (888) 249-0970
(866) 824-4633 fax

Customer Service Hours:
Mon-Fri: 10am-5pm PST.

Email: customerservice.exile@gmail.com



Shipping & Delivery

Free Ground shipping on orders over 250.00 to the Continuous 48 States
Standard Ground Shipping is not available for residents of Alaska & Hawaii.

We utilize Fedex Ground and Fedex Air for all USA shipments.
 
Expedited Rates:
If you require 2nd day or over night shipping, the website can calculate that the time of check out or you may contact us directly to handle the order manually.
 
When will my order ship?
All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email once the order has shipped from the warehouse.

Do you ship to my country?
We currently only ship online orders to locations inside the United States. If you are interested in purchasing product outside of the US, please contact us directly at customerservice.exile@gmail.com

*Note: Sorry, we cannot ship to post office boxes or APO/FPO addresses.

 

Order Tracking

Once your order has shipped, you will receive an email copy of your invoice and it containins a tracking number.  This information can also be found on the website by logging into your customer account.


Authorized Online Retailers
Our products can be purchased from these online retailers:

Bakes Marine Center


Find A Retailer
Need to find a dealer in your area? Call us at 1 (888) 249-0970 or Email us at customerservice.exile@gmail.com, we can help.



Payment Methods
We gladly accept Visa, MasterCard, American Express, Discover, and any debit/check cards with a Visa or Mastercard logo.
We now accept PayPal.